Privacy Policy

The General Data Protection Regulation (GDPR) is a positive change towards giving you more control over how your personal data is used and how you can control that use. This privacy notice sets out how COGO Agency uses, shares, stores and protects any information that you give to COGO Agency when you use this website. By using our website, contacting us or working with us you're agreeing to be bound by this Policy.

COGO Agency is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

COGO Agency may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 24/5/18.


Why and how we collect your information

We obtain information about you when you use our website (e.g. when you request more details on our products or services), during telephone conversations or in the process of doing business with you.

So we may collect the following information:

  • Name and job title
  • Contact information including email address, IP address, information regarding which pages you accessed on our website
  • Demographic information such as postcode, preferences and interests.
  • Processing as part of a legitimate interest (when you purchase products or services from COGO Agency)
  • If we complete a contract with you your bank information is held by us
  • Other information you provide to us


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process orders you have submitted
  • To perform requirements of a contract entered into by you or us
  • To provide you with information you request from us and to retain records on our communications with you 
  • We may use the information to improve our products and services
  • We may periodically send promotional email about new products, special offers, security issues  or other information which you may have expressed an interest in previously, using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
  • We may use the information to customise the website according to your interests

Who we share your information with

We share your details with our selected business partners to complete our business tasks (e.g. backup services, hosting etc.) and to provide services or products to you on our behalf. These business partners include:
  • Our cloud service providers in the EU (O365 and CRM).
  • Our UK Distributor and Vendors of our solutions. When you enquire about or purchase specific Vendor products, the relevant third-party will use your details to provide you with information and, if you purchase the product, to carry out their obligations of the contract you have entered into with COGO Agency (e.g. to hold software licence holder's contact information). These third-parties may then be acting as a Data Controller of your personal information, in which case you should review their Privacy Notice. The third-party providers will then share your information with us, which we will then hold according to this Privacy Notice.


We only share personal information if it is necessary to deliver the service and we have a contract in place which required them to keep your information secure and not to use if for their own direct or direct marketing processes, unless we are required to do so by law. We will not sell or rent your information to third parties.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers' needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For further information on how you can control and/or delete cookies visit


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and these sites are not governed by this privacy statement. You should exercise caution and check the privacy statement applicable to the website in question.


How we together can control your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by the COGO Agency for direct marketing purposes
  • We review our retention periods for personal information on a regular basis, however we are legally required to hold certain types of information to fulfil our statutory obligations. We hold your personal information on our systems for as long as is necessary for the relevant activity.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at 

We will not sell, distribute or lease your personal information to third parties (except our business partners) unless we have your permission or are required by law to do so. We may use your personal information to send you information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation.

If you would like a copy of the information held on you:

please write to:

Eileen Buck, COGO Agency Limited, Steepleton House, Cheltenham, Gloucestershire, GL54 4JL or


If you believe that information we are holding on you is incorrect or incomplete:

please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.