User Analytics NEXTHINK

So how was it for you?

That IS the question many IT professionals would like to ask the 'end user', either as a result of a reported issue or the rollout of new applications or servers or before considering transformation projects.

How long does it take to unravel the reason for a user's call to the Help Desk? How many other users may potentially suffer the same error? Where in the path from User to Application does the error occur? How can you see all Events, Alerts and IT Services related to the End User workstation and when they occurred in relation to each other. Let's change our perspective - turn it around and look at the problem from the user's perspective - it's far more revealing.

COGO is a Partner for Nexthink and works with customers to resolve these issues.

Click on the links below to download pdfs...






or contact us for a demonstration of how Nexthink can assist you by providing information on your users which you can use to reduce resources spent on Help Desk calls, planning projects, improving Compliance, monitoring IT contracts.